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Subprocessors
Last updated 7 October 2026
1. About this list
A subprocessor is a business outside Spalk that handles personal information on our behalf so that we can run the website and provide our services. This page lists the subprocessors that Spalk (U.S.) Incorporated (“Spalk”, “we”, “us”) uses, what each one does for us, the kinds of personal information it receives, and where it processes that information.
Each subprocessor is bound by a written agreement that requires it to protect personal information and to use it only to provide its service to us. Where personal information about individuals in the United Kingdom or the European Union is transferred outside those regions, those agreements include recognised transfer safeguards, such as standard contractual clauses, or the EU-U.S. Data Privacy Framework, its UK Extension and the Swiss-U.S. Data Privacy Framework where the provider is certified.
2. Our subprocessors
Where a provider contracts with us through a local affiliate, the affiliate is included in the entity shown.
| Subprocessor | Entity | What it does for us | Personal information | Location |
|---|---|---|---|---|
| Amazon Web Services | Amazon Web Services, Inc. and its affiliates | Cloud hosting for the whole Spalk platform, including servers, databases, file storage, live media processing, and speech-to-text and translation services. | All personal information we hold, including account details, voice recordings, transcripts and speaker voice characteristics. | United States, and the media region closest to each event (see section 3). |
| Twilio | Twilio Inc. | Real-time audio connections between commentators and producers, network relays that help those connections reach you, and SIP calling. | Live voice audio, IP addresses and account identifiers. | United States |
| Pusher (Bird) | MessageBird UK Limited | Real-time messaging inside the commentary studio, including studio chat and who is online. | Usernames, profile picture links and chat messages. | United States |
| Anthropic | Anthropic, PBC | Translation of commentary, and match reports written from commentary transcripts. | Commentary transcripts and the names of people mentioned in them. | United States |
| OpenAI | OpenAI OpCo, LLC | Speech-to-text and translation. | Commentary audio and transcripts. | United States |
| ElevenLabs | Eleven Labs Inc. | Speech-to-text and synthesised speech for translated commentary. | Commentary audio, transcripts and translations. | United States |
| Google Cloud | Google LLC and its affiliates | Translation of studio chat messages, and text-to-speech for translated commentary. | Chat messages and translated commentary text. | United States |
| Google LLC | Sign in with Google; Google Analytics, only if you accept analytics cookies; network connection checks; and charts in the app. | Name, email address, IP address, cookies and information about how you use the website. | United States | |
| Mailchimp (Mandrill) | The Rocket Science Group LLC | Account and invitation emails. | Name, email address, event details included in invitations, and whether emails are opened or links clicked. | United States |
| PostHog | PostHog, Inc. | Product analytics and session recordings, only if you accept analytics cookies. | User ID, username, email address, how you use the website, and recordings of your sessions. | United States |
| Sentry | Functional Software, Inc. | Crash and error reports from the Spalk desktop app. | IP address, device and request details, and app activity leading up to an error. | European Union |
| Cloudflare | Cloudflare, Inc. | A network connection check made by the Spalk desktop app. | IP address. | United States, through a global network |
| Rapid7 | Rapid7 LLC and its affiliates | Service logs we use to operate, troubleshoot and secure the platform. | IP addresses, account and event identifiers, and commentary transcripts where they appear in logs. | United States |
| Slack | Slack Technologies, LLC and its affiliates | Operational alerts sent to the Spalk team. | Event titles and usernames. | United States |
| Zendesk | Zendesk, Inc. | Our help centre and customer support. | Whatever you include when you contact our support team. | United States |
3. Where your personal information is processed
Account information is held in the United States. Live media for an event, including commentary audio, is processed in the Amazon Web Services region closest to that event, chosen from the following:
- United States (N. Virginia and Oregon)
- Brazil (São Paulo)
- United Kingdom (London)
- Ireland
- France (Paris)
- Germany (Frankfurt)
- Italy (Milan)
- United Arab Emirates
- South Africa (Cape Town)
- India (Mumbai)
- Singapore
- Japan (Tokyo)
- South Korea (Seoul)
- Australia (Sydney)
Images and other files served through our content delivery network may be cached at locations around the world so that they load quickly.
4. Services we run ourselves
Some processing is done by software that Spalk operates itself rather than by a separate provider. This includes our own speech-to-text and text-to-speech models, which run on our Amazon Web Services infrastructure, our error tracking system and our monitoring dashboards. These are not separate subprocessors.
5. Destinations you choose
When a rightsholder or operator sends a broadcast to a destination of their choosing, such as a streaming platform, a broadcaster or any RTMP or SRT address, that destination receives the finished programme, which may include commentators’ voices and likenesses. We send to these destinations only on the instructions of the rightsholder or operator who configured them. They are not Spalk subprocessors, and their own terms and privacy policies apply.
6. Changes to this list
We will update this page before a new subprocessor begins processing personal information on our behalf, and the date at the top of the page shows when it last changed.
7. Contact us
If you have questions about this list or how we handle personal information, email us at contact@spalk.co. Individuals in the United Kingdom and the European Union can also contact our representatives, whose details are set out in our Privacy Policy.
